FAQ
About Herculean
Where are Herculean meals made?
Herculean is based in Indianapolis, Indiana, where we operate our food production facility, Plant One, right on the Northwest Side of Indy. Our meals are prepared in a highly controlled environment with a focus on whole-food ingredients and quality.
When did Herculean start?
We opened our first Herculean location on 82nd Street in Indianapolis in 2017. Since then, we’ve grown to six locations across Indianapolis and Fort Wayne.
How did Herculean start?
Herculean Prepared Meals was started when two brothers - one a bodybuilder, the other a passionate home chef - decided to get back in shape. When one brother said we couldn't eat Ketchup, the other asked, "What about Cilantro?" When their friends saw them getting in shape, they wanted the brothers to cook for them, too. What began as cooking for themselves soon turned into creating healthy and delicious frozen entrees and selling them out of Indy.
We take pride in the fact that we cook our own product and have made what we think are the most unique frozen entrees out there. Today our fundamental focus remains true to our original values of cooking wonderful food and helping people discover the best version of themselves.
How do we differ from other prepared meal services?
Beyond the quality and taste of our meals, one of the biggest things that sets Herculean apart is our no-subscription model. You can order meals whenever you need them, without committing to a weekly order or placing an order by a certain deadline.
Because our meals are frozen, you also have the flexibility to enjoy them on your own schedule. There’s no pressure to eat everything within a few days or worry about meals spoiling before you have a chance to enjoy them.
We may be a little biased, but our customers and fans agree that the quality and taste of our meals set us apart, too! We take pride in cooking our own products and creating what we believe are some of the most unique frozen entrées out there.
You’ll have to try them for yourself to see what makes Herculean different!
Meals & Menu
How often does the menu change?
Answer
Are your meals Celiac safe?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How much is each serving? Is a meal considered 1 serving?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do you offer gluten-free, dairy-free, low-carb, or low sodium meals?
Yes! You can use our dietary filters on our website to view our meal options
What does Sushi-Grade Salmon mean?
Our sushi-grade salmon is intentionally slightly undercooked so it can finish cooking in the microwave, resulting in a tender, flaky finish. If you prefer your salmon more well-done, simply add additional cooking time as needed.
Where do we source our ingredients from?
Our goal is to balance quality, affordability, and consistent availability. We make sourcing decisions with our customers’ budgets in mind. While we prioritize high-quality ingredients, we don’t currently source all of our proteins according to specialty standards such as grass-fed, grass-finished, or free-range. These specifications can significantly increase ingredient costs and, ultimately, the price of our meals.
We source from local suppliers whenever possible and are always evaluating and taste-testing new ingredients. This allows us to continue developing the unique flavors and meals our customers enjoy while making thoughtful choices about quality, cost, and availability.
Where do you source your proteins?
We work with trusted food distributors to source high-quality proteins for our meals. While we are based in Indianapolis and work with local distributors, our proteins are not locally raised or certified organic.
We prioritize minimally processed, high-quality proteins and carefully select ingredients based on quality, flavor, and value. For example, our chicken is raised without antibiotics.
Are your proteins organic or pasture-raised?
Our proteins are not currently certified organic or pasture-raised. These sourcing practices can significantly increase food costs, which would also increase the price of our meals.
We continually listen to customer feedback and evaluate our sourcing options. If there is significant demand for organic or pasture-raised proteins, we would certainly consider offering them in the future.
Why don’t you use locally raised meat?
Our priority is providing consistently high-quality, great-tasting meals at a price that offers strong value to our customers. We currently source through established distributors that allow us to maintain that consistency and value.
We’re always evaluating our sourcing and would consider more local, organic, or pasture-raised options if customer demand and pricing made them feasible.
What are your most popular meals?
Looking for a place to start? These are some of our current top sellers:
- Street Corn Chicken
- Smoked Pork Mac & Cheese
- Hawaiian Burger Bowl
- Sweet Potato Totchos
- Orange Chicken
- General Tso’s
Our best sellers can change over time as we introduce new meals and customer favorites shift, so be sure to check out our current menu for the latest selection!
Do you have any vegetarian meals on your menu?
We don’t currently offer any vegetarian meals, but it’s something we continue to consider as we develop new menus. We’ve offered vegetarian options in the past, but they haven’t sold as well as we’d hoped. We always pay attention to customer feedback and demand when deciding which meals to bring back or develop in the future.
Where can I find the nutrition information for each meal?
Full nutrition information for each meal is available online and on the meal packaging. We’re currently upgrading our meal packaging, so some meals may not have the full nutrition label on the package yet. Because our meals and recipes can change, we recommend using the most current nutrition information listed online for the latest nutrition facts and macro counts.
Do you offer specific meal plans for diabetes or other medical diets?
We don’t offer meal plans specifically designed for diabetes or other medical conditions, and we are not medical or nutrition professionals. We recommend consulting with your healthcare provider for personalized nutritional guidance based on your individual needs.
What we can do is provide detailed information about our meals, including nutrition and ingredient information, to help you make the most informed decisions for your dietary needs.
Freezing & Storage
How are your meals frozen?
Our meals are flash frozen at the peak of freshness, which helps preserve the nutrients, flavor, and quality of the ingredients.
How long are meals good in the freezer?
For the best taste and quality, our meals can last up to one year in the freezer. For your reference, the expiration date is printed on the product label.
How long can meals last in the fridge?
While freezing is our preferred method of storage, we understand that you may need to travel with meals or keep them at work. When properly refrigerated at 40°F or below, our meals can be stored in the refrigerator for up to 3 days.
What is the cooking and freezing process?
We cook our meals the same way you would at home, just in larger batches! Each meal is carefully assembled and then flash frozen at the peak of freshness. This helps preserve the nutrients, flavor, and quality of the ingredients.
Throughout the cooking and freezing process, we follow strict quality control and food safety standards to ensure our meals are prepared, handled, and packaged safely.
Ordering
Can I order less than 14 meals?
Yes! While our online orders are available in 14- and 28-meal packages to keep shipping costs manageable, you can purchase individual meals and smaller packages at any of our stores. These smaller quantities are available for in-store purchase only and cannot be pre-ordered online.
Am I signing up for a subscription or recurring orders when I place an order?
Nope! Herculean is not a subscription service, which is one of the things that sets us apart from other meal prep companies. There are no recurring orders or commitments—you simply purchase meals whenever you’re ready for more.
Can I schedule an order for a future delivery date?
We do our best to accommodate future delivery requests, but we recommend placing your order as close as possible to the date you’d like to receive it. Our inventory changes daily, so ordering closer to your desired delivery date helps ensure we have the meals you want in stock and that your order doesn’t sit at our warehouse for an extended period of time or accidentally ship on the wrong day. We can typically adjust your shipping date by a few days if needed, so please contact us directly as soon as possible if you need help with a specific delivery date. If you’re looking to purchase meals now for someone to use in the future, a gift card is another great option.
Can I make changes to my order after I’ve placed it?
We do our best to accommodate order changes, but changes are not always possible. If you need to update your shipping address, please contact us as soon as possible so we can make the change before your order is processed or shipped.
If you’d like to switch out meals, changes are subject to current inventory and availability. If a meal you want is currently out of stock, we recommend waiting to place your order until it becomes available. For in-store pickup orders, meal exchanges may sometimes be possible depending on availability.
What if I accidentally placed my pickup order at the wrong location?
Not a problem at all! Just let us know, and we can easily transfer your order in our system to a different location and have it packed at the correct store for you.
If you accidentally placed a shipping order but would rather pick it up in store, we can also help with that! We can transfer your order to your preferred store, get it ready for pickup, and refund your shipping fee.
When are meals restocked?
Our online inventory is restocked throughout the week based on our production schedule. Indianapolis-area stores are also restocked daily based on the cook schedule.
Our Fort Wayne location is restocked every Sunday night into Monday morning.
Our team works diligently to keep meals available across all of our locations, but availability can vary based on production and customer demand. If your favorite meal is currently out of stock, check back soon for the next restock!
When do I need to pick up my in-store order?
Our team will typically pack your order as soon as we receive it, and it should be ready for pickup within an hour, or sooner. You’ll receive a notification when it’s ready.
Since your meals are frozen, there’s no need to pick them up right away. You can pick them up as soon as they’re ready, come by after work, or wait a few days if that’s more convenient for you.
If your order hasn’t been picked up within one week, our team will send a pickup notification or reminder to make sure you don’t forget!
Shipping & Delivery
Where does Herculean ship?
We ship to the Contiguous US (no Alaska or Hawaii). Shipping rates vary based on your location, but you can enter your address at checkout to see the delivery fee for your order.
How will my frozen meals be shipped or delivered?
We pack our frozen meals in insulated boxes with dry ice, designed to keep your meals cold and safe throughout the shipping process.
Don’t be alarmed if you open your package and don’t see any ice! Dry ice naturally evaporates during transit, so it’s normal for some or all of it to be gone by the time your order arrives.
Local deliveries through Uber are packed in insulated cooler bags without ice packs. Because these deliveries are not packed with dry ice, we’ll contact you before sending your order to confirm that you’ll be home and able to receive your meals.
When will my order be shipped and delivered?
Nationwide Shipping:
We ship most nationwide orders Monday through Wednesday via UPS, with 2-day delivery. Tracking information is provided once your order has been processed. Orders placed over the weekend will not ship until the following week. Orders placed after 12 PM (noon) on Wednesday may not be processed in time to ship before the weekend.
Local & Surround States (Indiana):
Local and surrounding-state orders are shipped Monday through Thursday via UDS, with 1–2 day delivery. Tracking information is provided once your order has been processed. Orders placed over the weekend will not ship until the following week. Orders placed after 12 PM (noon) on Thursday may not be processed in time to ship before the weekend.
We do our best to process and ship orders as quickly as possible. Holidays, sale weekends, severe weather, and other unexpected circumstances may affect our shipping schedule or delivery times. If your order is significantly delayed, we’ll do our best to communicate with you and keep you updated.
Do you offer same-day delivery?
Yes! We recently launched our local delivery option through Uber Eats, allowing you to have your meals delivered the same day. Same-day delivery is available as long as we receive your order at least one hour before your local store’s closing time.
Your local store will contact you before sending your order to confirm that you’ll be home and able to receive your meals, since they are packed in insulated cooler bags without ice packs. Delivery typically arrives within an hour, and you’ll receive final delivery notifications directly from Uber.
Need your delivery a little later in the day?
Just let our staff know when they contact you, and we’ll do our best to accommodate your preferred delivery time.
What if my meals arrived thawed or defrosted?
If your meals arrive defrosted but are still cold, similar to what you’d expect if they had been moved from the freezer to the refrigerator, they may still be safe to consume. You can check the temperature of your meals to help determine whether they have remained at a safe temperature, 40°F or below.
If your meals arrive completely warm and thawed through, we do not recommend eating or refreezing them. Please contact us as soon as possible, and we’ll be happy to make it right with a reshipment.
What should I do if my order arrives damaged?
Please contact us as soon as possible if your order arrives damaged. If any of your meals are cracked or damaged during shipping, we can issue a refund in the form of store credit for the affected meals.
What if my order was delayed?
Occasionally, unexpected carrier delays can occur that are outside of our control. If your order is delayed but your meals still arrive cold (40°F or below), they may still be safe to consume and should be placed in the freezer as soon as possible. If your order is delayed and your meals arrive thawed or defrosted, please contact us as soon as your order arrives so we can help determine the best next steps. If your meals are no longer safe to consume due to the delay, we’ll be happy to make it right with a reshipment or refund.
Stores & Pickup
Can I purchase individual meals in a store?
Yes! You can shop for individual meals at any of our stores—no pre-ordering or meal plan required. Just stop by, browse our selection, and pick out the meals you’d like!
Do you offer other meal packages in store?
Yes! While we only offer 14- and 28-meal packages online, our stores offer additional options:
- 7+ meals: $9.99 per meal
- 21+ meals: $9.39 per meal
Where are Herculean stores located?
We currently have five locations in the Indianapolis area and one location in Fort Wayne! Our Indianapolis-area stores are located in:
- Carmel/Westfield — Greyhound Pass
- US 31/Greenwood — just north of the mall
- Bottleworks Garage — downtown on Mass Ave
- 82nd Street — Clearwater Shoppes in Castleton
- Fishers — 146th Street & Olio Road
For our Fort Wayne location and the exact address, hours, and directions for each store, visit our Store Locator.
What are Herculean store hours?
Our stores are open 7 days a week for your convenience!
Indianapolis-area stores & Fort Wayne:
- Monday–Friday: 10 AM–9 PM
- Saturday–Sunday: 10 AM–6 PM
Bottleworks Garage:
- Monday–Thursday: 11 AM–9 PM
- Friday–Saturday: 11 AM–10 PM
- Sunday: 11 AM–8 PM
Hours may vary for holidays, special events, or severe weather. For the most up-to-date hours and location information, check our Store Locator, and follow us on social media or sign up for our email newsletter for the latest updates.
Are you going to open more stores outside of Indiana?
We’re focused on growing Herculean and would love to expand outside of Indiana in the future! We want to make sure we do it the right way, though, so we don’t currently have plans for additional out-of-state locations at this time.
Be sure to follow us on social media and sign up for our email newsletter to hear about future expansion and other Herculean updates!
How Can I Contact Herculean?
There are a few easy ways to get in touch with us! You can use the webchat on our website, email us at sayhi@herculeanmealprep.com, or call any of our stores directly. Phone numbers for each location can be found on our Store Locator.
Rewards & Points
Do you have a rewards program?
Yes! Our rewards program lets you earn 1 point for every $1 spent, whether you shop online or in store.
To earn points, your purchase must be connected to a customer account with an email address. Please note that rewards redemption is not currently available for all states.
How do I redeem my points?
You can redeem your points in store or online!
- In store: Just ask a member of our sales team to check your available points and rewards.
- Online: Sign in to your account and select the Account tab. From there, you can view your available rewards and select the one you’d like to redeem. You’ll receive a discount code to use at checkout.
Please note that your reward will not automatically apply to your order. Be sure to copy and paste your discount code into your cart before completing your purchase.
Help, I lost my discount code and my points were already deducted from my account!
No problem! If you redeemed a reward but forgot to use the discount code, just reach out to us and we’ll be happy to help. Depending on your preference, we can either:
- Issue store credit for the value of the unused reward if you already placed your order, or
- Refund the points back to your rewards account so you can redeem them again.
We’re happy to help get you taken care of—just reach out to our team!
Can I combine my rewards & discounts?
You can only use one discount or reward per order. Rewards cannot be redeemed during sales or other promotional offers.
Will my points expire?
Yes. Your points will expire 1 year from the date of your most recent order. Each time you place a new order, your points expiration date will be extended.
How Can I Look Up My Points Balance?
Sign in to your account on our website and select the Account tab. There, you can view your points balance, rewards history, and available ways to earn and redeem points.
What if I have two separate email accounts and want to merge my points?
Of course! Just reach out to us, and we can merge your accounts and transfer your points to your preferred email address.
Do you have a referral program?
Yes! You can find your unique referral link in your account. Share your link with a new customer, and when they place an order using your referral link, both you and the new customer will receive a $10 coupon to use toward your next order.
Wholesale & Vending
Do you offer wholesaling options for my business?
Yes, we do! Our wholesale program is a review-based process, and businesses must be approved before placing wholesale orders. For more information or to get started, please contact us at sayhi@herculeanmealprep.com.
How can I get a vending machine at my business or place of work?
If you are interested in partnering with Herculean and placing one of our vending machines at your office or business, please contact vending@herculeanmealprep.com or Nate at (812) 322- 9420. You can find more information about our Vending program on our website.
Sales & Discounts
Are Herculean meals ever on sale?
Yes! We have sales and special promotions throughout the year, with some of our biggest sales happening on Memorial Day and Black Friday weekends.
Be sure to check the details of each sale, as some promotions may be in-store only, while others are available online as well.
For the latest sales and specials, sign up for our email newsletter and follow us on social media!
Can I combine my rewards and discounts?
You can only use one discount or reward per order. Rewards cannot be redeemed during sales or other promotional offers.
Do You Offer Discounts for First-Time Customers?
Yes! Sign up for our email newsletter and we’ll send you an offer for a free meal on your first order of 14+ meals.
Sponsorships & Partnerships
Can Herculean sponsor me or my event?
Herculean is happy to partner with the communities and missions in and around our city! Depending on the event and our availability, partnerships may include an onsite presence with food samples, a vendor table, in-kind donations, prize packages or gift cards, or raffle and silent auction donations.
To request a sponsorship or partnership, please contact us at sayhi@herculeanmealprep.com with details about your event, sponsorship request, flyer, and any other relevant information.
Our team will review each request based on our calendar and staff availability, existing commitments, event attendance, and audience reach, and determine the level of partnership we’re able to provide.
Do you have an ambassador program?
Yes, but we are currently working on updating it so any applications are closed.
Get in touch
Have questions about your order, or a general enquiry?
